Many years ago in my job as a reporter for television news or a national newspaper, I frequently encountered difficult people and for the sake of one's job, couldn't avoid them. One of the first rules in journalism is Get Your Facts Correct.
Now - if detestable obdurate people had a problem...
How awesomely stupid the doctor's receptionist was.
Me on the phone to doctor's receptionist: "Good afternoon. I'd like a phlebotomist to give me a callback today please with advice on how much Warfarin to take, following my blood test this morning. I have the INR result. Just require the...