communication skills
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Estreen
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Well, my understanding is someone who knows how to properly communicate with others on a professional/semi-professional level. Like, how to deal with people, the right thing to say at the right time, etiquette, manners, cordiality, etc. I could perhaps be a little off-base, but I believe the jist of it is just knowing how to properly deal with talking/interacting with people in the work place (I usually see that on a lot of job descriptions).
Estreen
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Yes, you're right Skorian. 
I've had a lot of experience in customer service, and a lot of it is pretty much having to either smile whilst getting yelled at or having enormous amounts of patience to explain things to people. Just knowing how to "appease" the customer. -.- Half the time, they just want to vent and make an issue out of something. Other half of the time they just wanted to get something free when they usually (98% of the time) didn't deserve it.
I've had a lot of experience in customer service, and a lot of it is pretty much having to either smile whilst getting yelled at or having enormous amounts of patience to explain things to people. Just knowing how to "appease" the customer. -.- Half the time, they just want to vent and make an issue out of something. Other half of the time they just wanted to get something free when they usually (98% of the time) didn't deserve it.
Brian
Well-known member
I think I can provide input here.
Estreen has a big part of it...a lot of times, they really mean to say "We hope you can smile while someone yells at you and calls you every name in the book, because welcome to your work day!"
But more broadly, 'communication skills' in a workplace capacity refers to your ability to communicate with people readily and comfortably, and in a professional manner. When you meet someone (say a potential client or even a new coworker), good communication skills would mean a friendly greeting and a handshake, a genuine smile, followed by talking to that person and asking them questions and appearing interested in them. Your conversation should be making them feel comfortable and like they're with a proper professional...yet, not someone who is arrogant or snobbish. Emulating the people around you, to an extent, is also a big part of having good communication skills. People like to be in similar company, with people they can relate to.
It also means being able to do all that even on your bad days. Girlfriend just dumped you? You still need to be able to bring Mr. Suit-and-Tie out to wheel and deal and talk to people. In other words, it should be an innate and instinctive ability...but you need to be able to fake it, too.
Some people do not have good communication skills, but if you are decently sociable it's very easy to learn how to have them. Look around your workplace or social circle and find someone who fits the above description. They should ooze with feel-good and just by talking to them you'll probably feel a bit better about your day. Yes, these people exist; I work with one actually, and he has EXCELLENT communication skills. You can just tell he's a smart guy, enthusiastic about everything, and you feel good talking to him because he's engaging.
Once you find that person, emulate them. Don't over-analyze, just try to pick up on speech patterns and their body language. The guy I know always has something to say, but he always listens, too. You'll talk to him and he'll ask questions to learn more and appear genuinely interested. He does his share to carry the conversation. And he's always ready with a joke...but that takes longer to learn.
And, pro tip, use people's names more often than you usually would when you're talking to them. Not like, every other minute...but throw their name in there. A really -good- way to do this is in greeting and in passing. Normally people get familiar with eachother and just say "Oh hey, what's up?" or "Alright, see you later." Those are sort of down key usually. Throw their name in there, and you're making them feel better. More engaged. It keeps people's attention and makes them feel more comfortable. You can also add what I call 'fluff wordage' to be a more eloquent speaker. Basically think of conversations you've had recently and try to think of words you could throw in to your speaking here and there to enhance what you're saying, and move more air, lol. Good speaking skills and a good vocabulary are key to being a good communicator.
Confidence plays in to it big time, too; you have to be -confident- that you are a good communicator, or else you risk coming off as nervous or fake.
Anyway, hope that helps
Estreen has a big part of it...a lot of times, they really mean to say "We hope you can smile while someone yells at you and calls you every name in the book, because welcome to your work day!"
But more broadly, 'communication skills' in a workplace capacity refers to your ability to communicate with people readily and comfortably, and in a professional manner. When you meet someone (say a potential client or even a new coworker), good communication skills would mean a friendly greeting and a handshake, a genuine smile, followed by talking to that person and asking them questions and appearing interested in them. Your conversation should be making them feel comfortable and like they're with a proper professional...yet, not someone who is arrogant or snobbish. Emulating the people around you, to an extent, is also a big part of having good communication skills. People like to be in similar company, with people they can relate to.
It also means being able to do all that even on your bad days. Girlfriend just dumped you? You still need to be able to bring Mr. Suit-and-Tie out to wheel and deal and talk to people. In other words, it should be an innate and instinctive ability...but you need to be able to fake it, too.
Some people do not have good communication skills, but if you are decently sociable it's very easy to learn how to have them. Look around your workplace or social circle and find someone who fits the above description. They should ooze with feel-good and just by talking to them you'll probably feel a bit better about your day. Yes, these people exist; I work with one actually, and he has EXCELLENT communication skills. You can just tell he's a smart guy, enthusiastic about everything, and you feel good talking to him because he's engaging.
Once you find that person, emulate them. Don't over-analyze, just try to pick up on speech patterns and their body language. The guy I know always has something to say, but he always listens, too. You'll talk to him and he'll ask questions to learn more and appear genuinely interested. He does his share to carry the conversation. And he's always ready with a joke...but that takes longer to learn.
And, pro tip, use people's names more often than you usually would when you're talking to them. Not like, every other minute...but throw their name in there. A really -good- way to do this is in greeting and in passing. Normally people get familiar with eachother and just say "Oh hey, what's up?" or "Alright, see you later." Those are sort of down key usually. Throw their name in there, and you're making them feel better. More engaged. It keeps people's attention and makes them feel more comfortable. You can also add what I call 'fluff wordage' to be a more eloquent speaker. Basically think of conversations you've had recently and try to think of words you could throw in to your speaking here and there to enhance what you're saying, and move more air, lol. Good speaking skills and a good vocabulary are key to being a good communicator.
Confidence plays in to it big time, too; you have to be -confident- that you are a good communicator, or else you risk coming off as nervous or fake.
Anyway, hope that helps
SilentThinker
Well-known member
Excellent communication skill would be the abilities to send a information to someone and he undertands what you are saying.It is also the ability to connect to the people in a positive way.
We all are all of the different backgrounds,different perspectives and different ideas.We may also face problems relating to one another.
In a communication,there is a sender and a receiver.
Sender encodes the message into his purpose of sending the information to the receiver while the receiver decode it.During the process,we use mediums like forum,msn,facebook and etc.
Therefore,we need to know how to handle different medium and people still understand the purpose of the message as a receiver.
We all are all of the different backgrounds,different perspectives and different ideas.We may also face problems relating to one another.
In a communication,there is a sender and a receiver.
Sender encodes the message into his purpose of sending the information to the receiver while the receiver decode it.During the process,we use mediums like forum,msn,facebook and etc.
Therefore,we need to know how to handle different medium and people still understand the purpose of the message as a receiver.
Estreen said:Yes, you're right Skorian.
I've had a lot of experience in customer service, and a lot of it is pretty much having to either smile whilst getting yelled at or having enormous amounts of patience to explain things to people. Just knowing how to "appease" the customer. -.- Half the time, they just want to vent and make an issue out of something. Other half of the time they just wanted to get something free when they usually (98% of the time) didn't deserve it.
Ya, I have been there. I tend to tell them exactly what I see.
B
Bluey
Guest
Skorian said:
I like milk as well
Conversation over! lol
There is ppl in this world that can talk to ppl in the banking world in there language and ppl that can talk to say a shelf stacker in a shop. I think if you can held down a conversation with your granny and the 14 year old kid with an attitude then your not going to go far wrong in life.
Holding down a conversation with anyone is all about trying to understand there world.
Lonesome Crow
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Roflmao...it means they want sex ...good sex.
Leaning how to listen to what people is really saying.
It require your unattentive attention.
It also require that you put your preconception aside.
100% required for you to shut the fresia up and really, really listen
to the other person and not cut them off while they're in
a middle of a sentence or trying to communicate something to you.
For those moments...you must learn how to get out of yourself becuase it's not all about me...me..me...lol
It'll be easier to decode, if a person is just sharing themselves with you
and not really want your opionions nor input, verse if they're asking you for help.
Generally...most people just want someone to listen to them.
This will also build trust and not leave the person fustrated you're communcating with.
Once a person feels comfortable talking to you (by you listening) without the fear or being
judge, redicue, rejected or critisize,....They'll open up more, becuase they will feel no more or no less
than you...mmmm, ON THE SAME WAVE LENGTH or THE SAME PAGE.
In other word...as Bluey said...it's about understanding their world , life or the person.
It require the you obverse the tone of vioce of the other person,
their body language, thier mood.
Sometimes you have to learn how to read between the lines
of what a person is really trying to tell you.
mmmm...honey attracts bees. This is a good stratagy when trying
get people to do a task or do something for you...business or pleasure.
Trust....obviously the communition stops if there's not trust
involved...at whatever level ...wheather it be business or pleasure.
well..women have been know to strip butt ass naked for me, just
becuase I said "I like milk and cookies".
Then we get into body talking...lmao
Evidently she trusted me with her body...that i won't judge, redicue, critisize her imperfections.
In other words..I accepted her as she is. She bascially just wanted to share an experince with me.
And she also knows...I'll listen, be attentive, be in the moment, follow instructions and give her what she wants.
She's no longer living in fear and not afraid to tell me straight up of what she wants.
Becuase it's not always all about me...me...me.
That's becuase I'm no longer living in fear.
Getting NAKED...that's what it's all about.
Striping away the layers of clothing (FEARS) and accepting ourselves as who we are.
TRUST that we'll be accepted as who we truley are.
We are LOVE underneath all of the BS or layers of fears.
EGO is the biggest fear generater of them all. 1000 and 1 form of delusions that our mind
will generate to keep us from the truth...
The EGO (little mind) lives in my head and will MIS LEAD me all the time of WHAT IS TRUTH.
It dose so to retain control....through FEARS and protection of fears....pick your flavor of fears.lol
LOVE (truth) lives in my heart (super consicous/Big mind/the better part of me)
The ego operate from the perspective of LACK (fear).
LOVE operate from the perspective of GIVING (Fullfillment)
In other words...getting out of myself....means getting out of my fucken head and going into my heart.
You can't be in the moment...if you're in your head. LETGO OF YOUR THOUGHTS...lol
You're either communicate from lack or from love...it's not that complicated.
We are at the truning piont or cross roads of this every moment of our lives.
We have a chioce...if we chose to make it. Instead of being on auto pilot.
What is your chioce today ?
What are you afraid of ?
If we communicate through fear base ego BS...evidently that's poor
communitions skills....lmoa
Leaning how to listen to what people is really saying.
It require your unattentive attention.
It also require that you put your preconception aside.
100% required for you to shut the fresia up and really, really listen
to the other person and not cut them off while they're in
a middle of a sentence or trying to communicate something to you.
For those moments...you must learn how to get out of yourself becuase it's not all about me...me..me...lol
It'll be easier to decode, if a person is just sharing themselves with you
and not really want your opionions nor input, verse if they're asking you for help.
Generally...most people just want someone to listen to them.
This will also build trust and not leave the person fustrated you're communcating with.
Once a person feels comfortable talking to you (by you listening) without the fear or being
judge, redicue, rejected or critisize,....They'll open up more, becuase they will feel no more or no less
than you...mmmm, ON THE SAME WAVE LENGTH or THE SAME PAGE.
In other word...as Bluey said...it's about understanding their world , life or the person.
It require the you obverse the tone of vioce of the other person,
their body language, thier mood.
Sometimes you have to learn how to read between the lines
of what a person is really trying to tell you.
mmmm...honey attracts bees. This is a good stratagy when trying
get people to do a task or do something for you...business or pleasure.
Trust....obviously the communition stops if there's not trust
involved...at whatever level ...wheather it be business or pleasure.
well..women have been know to strip butt ass naked for me, just
becuase I said "I like milk and cookies".
Then we get into body talking...lmao
Evidently she trusted me with her body...that i won't judge, redicue, critisize her imperfections.
In other words..I accepted her as she is. She bascially just wanted to share an experince with me.
And she also knows...I'll listen, be attentive, be in the moment, follow instructions and give her what she wants.
She's no longer living in fear and not afraid to tell me straight up of what she wants.
Becuase it's not always all about me...me...me.
That's becuase I'm no longer living in fear.
Getting NAKED...that's what it's all about.
Striping away the layers of clothing (FEARS) and accepting ourselves as who we are.
TRUST that we'll be accepted as who we truley are.
We are LOVE underneath all of the BS or layers of fears.
EGO is the biggest fear generater of them all. 1000 and 1 form of delusions that our mind
will generate to keep us from the truth...
The EGO (little mind) lives in my head and will MIS LEAD me all the time of WHAT IS TRUTH.
It dose so to retain control....through FEARS and protection of fears....pick your flavor of fears.lol
LOVE (truth) lives in my heart (super consicous/Big mind/the better part of me)
The ego operate from the perspective of LACK (fear).
LOVE operate from the perspective of GIVING (Fullfillment)
In other words...getting out of myself....means getting out of my fucken head and going into my heart.
You can't be in the moment...if you're in your head. LETGO OF YOUR THOUGHTS...lol
You're either communicate from lack or from love...it's not that complicated.
We are at the truning piont or cross roads of this every moment of our lives.
We have a chioce...if we chose to make it. Instead of being on auto pilot.
What is your chioce today ?
What are you afraid of ?
If we communicate through fear base ego BS...evidently that's poor
communitions skills....lmoa
E
eh?
Guest
I work tech support so it was a "requirement".
I would say I have (or had) good communication skills.
For me, it is basically getting as many answers from the customer as possible quickly.
And of course, telling them what they want to hear and still be (somewhat) accurate.
Right now, though, i hate my job so much that I don't care about the customers.
I answer the phone like I loathe them (because I do).
I would say I have (or had) good communication skills.
For me, it is basically getting as many answers from the customer as possible quickly.
And of course, telling them what they want to hear and still be (somewhat) accurate.
Right now, though, i hate my job so much that I don't care about the customers.
I answer the phone like I loathe them (because I do).
Estreen
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eh? said:
Oh boy does that feel familiar.
Some days I'd just have this monotonous tone to my voice when I worked at one of the local casinos. There were days were I just couldn't fake it.
Also, I think Brian did an excellent job at explaining it, lol.
